OpenAI launches Presence — a managed platform for running governed enterprise AI agents

On July 22, 2026, OpenAI introduced Presence, a limited-availability managed platform for deploying AI voice and chat agents into high-volume customer and internal workflows, with policy guardrails, simulation and evaluation tooling, and a post-launch improvement loop that requires human sign-off on changes. OpenAI says Presence already runs its own English-language phone support line, resolving about 75% of inbound calls without a human.

What it means A governed build-vs-buy path for AI-staffed support lines — and a competitive marker for every agent-platform play.